All of us get frustrated when they feel taken advantage of, or alternatively, reply aggressively when they feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive.
This coursework reveals what assertiveness means, and the way it is different from aggressive or passive behaviours. You'll discover a range of specific techniques you can start to action immediately for responding to challenging situations and difficult people.
Bu understanding how to control emotions, you will understand how to have controlled conversations, demonstrate confidence and use these skills to build more effective and rewarding relationships.
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