Build a Contact Center using Amazon Connect

This Build a Contact Center using Amazon course will teach you how to build a contact center based on Amazon's Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.

You will learn the following things from this course:

How to acquire a toll free number of a direct inward dial (DID) telephone number
How to set up your Interactive Voice Response (IVR) menu
Set up hours of operation
Route calls based on the option selected during IVR menu
Transfer calls to internal and external parties from the IVR menu
Set up music on hold for callers
and much more .....

Udemy Course :https://www.udemy.com/course/build-a-contact-center-using-amazon-connect/?couponCode=NINENINENINE