CRM - Customer Relationship Management - Udemy course 100% OFF

Learn 'MCR' is not about CRM systems that too often are simply a database with lots of names in it, but it’s about 'Maximising Customer Relationships'. This means proactively developing relationships that give the best to and get the best from the customers that you want!’

You'll discover proven processes, tools and techniques to engage your customers through ‘dialogue not diatribes’ and work hard at interacting with your customers in ways that work for them. That means interacting on a personal and business level and tailoring the experience specifically to each customer to help ‘lock them in’ with the ‘ties that bind’.

You'll create, sustain and develop a ‘recipe’ that works for your customers, letting those customers recognise the ‘personalisation’ and feel ‘part of it’. The more ‘personalised’ it feels, the more difficult it is for competitors to get in there!

Learn how too many businesses focus on the first element, namely the service, which is a good start but fail to ‘maximise’ the relationship and get the best from their customers. They are missing out on many opportunities having done much of the hard work of winning the business in the first place!

By the end of this course, you will take away practical ideas and proven tools to seriously improve your customer relationships in terms of retention, loyalty and profitability.

Udemy course :

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