Managing difficult conversations with skill and confidence - Udemy Course 100% Off

Recognize the most common mistakes we make when having a difficult conversation and know how to avoid them
prepare for a difficult conversation
employ key communication skills
stay calm and defuse emotionally-charged situations
look beyond the immediate situation and get to the root of a problem
find mutually acceptable and sustainable solutions
negotiate effectively and agree a way forward
monitor progress and ensure that the problem doesn't recur

Udemy Course :https://www.udemy.com/difficult-conversations/